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Privacy Policy

Last updated: January 26, 2026

Overview

Timegap.ai Ltd ("Timegap," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you register for our services or apply to our pilot program, we may collect:

  • Name and contact information (email address, phone number)
  • Clinic or practice name
  • Professional credentials and role
  • Business address

Usage Data

We automatically collect certain information when you visit or use our services:

  • Pages visited and features used
  • Time spent on pages
  • Click patterns and navigation paths
  • Search queries within our platform

Device Information

We may collect information about your device, including:

  • Browser type and version
  • Operating system
  • IP address
  • Device identifiers
  • Screen resolution and language preferences

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and maintain our services: To operate our platform, process transactions, and deliver the features you request
  • Improve our services: To understand how users interact with our platform and identify areas for improvement
  • Communicate with you: To send service updates, security alerts, and support messages
  • Marketing communications: To send promotional content and newsletters (with your consent)
  • Analytics: To analyze usage patterns and trends to enhance user experience
  • Legal compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing

We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting providers
  • Analytics services
  • Email delivery services
  • Customer support tools

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

We do not sell your personal information. We will never sell, rent, or trade your personal data to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • Encryption: All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption
  • Access controls: Strict access controls limit who can view and process your data
  • SOC 2 Type II: We are pursuing SOC 2 Type II certification to demonstrate our commitment to security
  • HIPAA compliance: For health-related data, we maintain HIPAA compliance with appropriate safeguards

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct any inaccurate or incomplete information
  • Deletion: Request that we delete your personal information (subject to legal retention requirements)
  • Opt out of marketing: Unsubscribe from marketing communications at any time
  • Data portability: Request your data in a structured, commonly used format
  • Withdraw consent: Withdraw consent where processing is based on your consent
  • Object to processing: Object to certain types of processing, including profiling

To exercise any of these rights, please contact us at info@timegap.ai.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through our cookie consent banner, which appears when you first visit our site.

For comprehensive information about the types of cookies we use and how to control them, please refer to our Cookie Policy.

International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, please note that we ensure appropriate safeguards are in place for such transfers.

For EEA and UK users, we comply with the General Data Protection Regulation (GDPR) and use standard contractual clauses approved by the European Commission to protect your data during international transfers.

Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us at info@timegap.ai, and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Notify you by email (if we have your email address)
  • Display a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.

Related Policies

For more information about our legal policies, please see: